Vodafone India introduces relocation service on its network (India)

Editor Asia, India, Mobile, Mobile Customer Experience, Mobile Customer Value Management, Mobile PostPaid, UK

Vodafone India, one of India’s leading telecommunications service providers, announced the launch of a unique service for all its post-paid customers across India. Since Vodafone is present in all states of India, any customer who wants to re-locate from one state to another state can continue to enjoy un-interrupted services from Vodafone.

Customers relocating to different parts of the nation often face trouble securing a local mobile phone connection. It is a big hassle to search for the right tariff plan, service provider, etc. in the new location. Moreover, customers who were enjoying special privileges like higher credit limits, billing details, etc. in their older location need to establish their credentials in their new location.

Keeping this inconvenience in mind, Vodafone has launched the new service to enable its post-paid customers a seamless relocation experience. The customer needs to apply for the same in his current location. The CRM (Customer Relationship Management) will alert the Vodafone team in the new location from where executives will contact the customer, ensure a convenient process of allocating them a new number, retaining their credit limit, changing the billing address and collecting identity proof documents.

Speaking about the new service, Sanjoy Mukerji, Chief Commercial Officer, Vodafone India, said that at Vodafone, they are committed to deliver the best-in-class services to reach out to their customers. This has been possible only because they are present in all the 23 telecom circles and they have a state-of-art CRM system. Through this service, they aim to provide their post-paid customers a hassle free relocation experience and uninterrupted services on Vodafone.

EditorVodafone India introduces relocation service on its network (India)